Contact
Spotted a bonus that no longer matches what we published, a withdrawal window that stretched well past our measured time, or a plain factual error? Write to [email protected] and the message reaches the editorial desk directly, not a sales inbox. Replies go out within two working days, in English.
Three details make a report useful straight away: the casino concerned, the date the problem happened, and a screenshot of the cashier or the terms page. With those in hand we can re-run the check ourselves the same week and update the review if your account matches what we find. Reader reports are how several of the payout times on this site were revised.
What we cannot do is intervene in a personal dispute with an operator, recover a balance, or give legal or tax advice. Where a licence holder in Curacao or Malta runs a formal complaints route, we will point you at it, and the Department of Internal Affairs handles questions about gambling law in New Zealand.